Anti-Money Laundering Policy

The Bank has established strong anti-money laundering controls and introduced “Know your Customer” (KYC) policies. These procedures are tailored to meet NBU and other Ukrainian regulations, as well as any other conventions that may apply to the Bank’s operations. A KYC questionnaire must be completed for each new customer and regularly updated, with the Bank required to report certain customer transactions to the NBU. Moreover, the Internal Audit Service regularly inspects the legality of operations conducted by the Bank’s various departments, reporting any issues of concern to the Management Board.

 

Contact us

Alfa-Bank Ukraine
Investor Relations
      

4/6 Desyatynna St., 01001 Kyiv, Ukraine

Tel. (direct):    +380 44 499 10 41
Tel.:                  +380 44 490 46 00
                          (switchboard)
Fax:                  +380 44 490 46 01
E-mail:             IR@alfabank.kiev.ua
   
Research
In Research Section you can find analytical reports including macroeconomic reviews and fixed income weekly as well as information on underwriting services of the Bank.

Call-center

from 8 a.m. till 10 p.m. GMT +2
(without days-off)

tel 0 800 50-20-50

All calls made in Ukraine are free of charge

tel +380 44 590-01-41

Calls from abroad


Plastic cards

tel +380 44 581-11-62

(24/7)